Every family will have a separate account to log in to the Compass Parent Portal.
When parents login for the first time, they will be prompted to change their temporary password to one of their choosing.
Once they have changed their password, parents will be prompted to confirm their contact information.
Parents will not be able to navigate within the portal until they have confirmed/updated their contact information. This is to ensure that any communication sent via Compass to a parent email or mobile phone is delivered effectively.
If a parent wishes to update their email address or mobile phone number after their initial log in, they can do so by navigating to the Tools menu (the cog icon, next to the parent name in the top right corner), and selecting 'Update my Details' from the drop-down menu.
If a parent has forgotten their password, they can re-set their password through the login screen, by clicking on the 'Cannot access your account' link.
This link will then take them through the password recovery process which includes the user being sent a confirmation code via their selected method (email/sms) that they will need to enter (the code is valid for 5 minutes).